HHD 5782 Tech Support

BEFORE THE HOLIDAY

1. Restart your computer!

2. Make sure your browser (i.e. Google Chrome, Firefox) is up-to-date. You can do this by opening your brower then finding Settings or About.

3. Bookmark our livestream page for easy access:
www.amshalom.com/livestream

4. Make sure you’re connected to the Internet via WiFi or ethernet (we don’t recommend using data to livestream).

AT SERVICE TIME

1. Click here to join the livestream

2. Make sure your volume is turned on/up.

3. Expand the screen by clicking the little box at the bottom right.

You may join our livestreaming services at any time once the service begins. After each service concludes, it will be uploaded to our archive at https://vimeo.com/amshalom. 

Troubleshooting

If you’re having trouble accessing our livestream, start by:
(1) refreshing the page,
(2) closing and reopening your browser,
(3) restarting your computer,
(4) calling us at 847.835.4800.

TECH FAQs

What happens if the livestream loads and goes very slowly, or constantly refreshes?

1. Check your internet speed at https://projectstream.google.com/speedtest. Once on the site, hit Run. Your download speed should be at least 20 mpbs.

2. If you are using data, switch to WiFi or ethernet.

3. Move your computer closer to your WiFi router (if using WiFi).

4. Close any programs that you are not using. Additionally, if you are using a browser like Google Chrome, close any tabs that you are not using.

The volume is on, but I can’t hear! What’s going on?

1. Within the StreamSpot player (the video frame on Am Shalom’s website), make sure the volume is on. Be sure that there is not a line through the speaker portion – this would mean it is on mute. Click the dots further up to turn up the volume.

2. Be sure you have speakers for your sound, either on your computer or plugged into the computer. In your computer settings, you can go to sound, and find where your speakers are located.

3. Your computer or browser may not be working properly. Try solutions above, including closing things that are open and restarting your computer.

I restarted my computer, closed everything else, and checked my internet speed, and those all seem to be fine, but I still have a problem! What should I do?

Please call us! 847.835.4800